The low-hanging AI fruit is picked: TDC's recipe for much bigger gains

Danish companies have already picked the easy gains from AI, and a few decisive barriers now stand between them and full automation. That is the starting point of an interview with John Henriksen, CEO of TDC Erhverv, the business arm of the Danish telecom group TDC.

The interview centres on what keeps Danish businesses from making the leap from small, isolated AI uses to fully automated processes. Henriksen describes a short list of obstacles that matter most, rather than a long catalogue of problems, and the framing suggests these are the same few hurdles across many companies.

Henriksen also lays out a way forward for companies that want the largest productivity gains. The aim is to move beyond the early, simple applications and capture the much bigger returns that come from automating whole processes.

The material available here is only the standfirst of the interview. It does not name the specific barriers or spell out Henriksen's recommendations, so those details are not covered here.

The story matters for Danish business because it points to a gap between early experimentation with AI and the productivity benefits that full automation could bring, and it comes from a senior figure at a major Danish provider of business telecom and IT services.