Norway's DNB to lay off around 400 staff amid AI-driven changes

Norway's largest bank, DNB, is laying off approximately 400 employees within its Technology and Services unit. The job cuts are a direct result of increased investments in artificial intelligence agents and new digital solutions that have altered the bank's organizational needs.

Chief Executive Officer Kjerstin Braathen stated that artificial intelligence is fundamentally changing how the bank operates and serves its customers. She described the reductions as a necessary adaptation to a new reality shaped by technological advancements.

This move highlights the broader impact of automation and artificial intelligence on the financial sector. As major financial institutions adopt AI tools to handle operations and customer service, traditional roles within tech and support units face significant restructuring and workforce reductions.